Complaints Book and Customer Support

This page complies with the legal obligations to provide the Complaints Book and information on Alternative Dispute Resolution (ADR) entities, applicable to e-commerce in Portugal.

Electronic Complaints Book

Pursuant to Decree-Law No. 74/2017, we inform you that you may submit your complaint through the official Electronic Complaints Book platform.

Consumer Information – Law No. 144/2015

In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entity:

CNIACC – National Center for Information and Arbitration of Consumer Disputes
Telephone: 213 847 484
Email: cniacc@unl.pt
Website: https://www.cniacc.pt/